Intermittent call failures on phone numbers

Resolved
Resolved

This issue appears to be resolved. We are no longer seeing it and have received no new reports from customers.

Avatar for Denise Carlson
Denise Carlson
Updated

We are working directly with Verizon and have escalated the issue. We will be doing more troubleshooting with them this evening. We'll continue to provide updates as we have them.

Avatar for Denise Carlson
Denise Carlson
Updated

We are seeing an intermittent issue with calls connecting that appears to be an issue that is outside of Vaspian's network. We've seen many examples of this with Verizon's wireless network. We are continuing to test and monitor the situation.

Investigating

Some calls are not completing. We are investigating this issue and have tickets open with our upstream carriers. More to come.

Began at:

Affected components
  • Voice Services