We've now resolved the incident. The issue was related to a core power outage at our colocation facility. Our facility manager is working with the National Grid and on-site technicians to better understand the issue. Vaspian identified a power supply fault that prevented a seamless transition to our redundant power supply. We have rectified the issue and service has stabilized.

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We've fixed the core issue, and are waiting for things to recover.

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We have identified a widespread power outage as the source of this issue. We are working with on-site technicians to resolve this as soon as possible. We do not have an ETA at this time.

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Vaspian is currently investigating a carrier issue impacting our voice and data services. We are in contact with the carrier and are working on identifying the source of the problem.

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Began at:

Affected components
  • Voice Services
  • Softphone (VCS)
  • Call Center Services (CCS)