We experienced an issue with our BGP (redundancy protocol) that resulted in a major loss of service across our network. As we worked to resolve the issue, our services began to come back up slowly as the updates propagated throughout the network. The last service to resume normal operations was our softphone service. Most of our services were restored within 60 minutes.

As of 3:31 pm EDT, all of our services are back up and functioning normally.

We apologize for this interruption to your operations and appreciate your patience and understanding. We will be implementing additional enhancements to our redundancy protocol over the next few days to further minimize the risk of something like this in the future.

If you are experiencing any continuing service issues, please do not hesitate to contact our support team at 716-961-2120 option 3.


Voice Services are restored for desk phones and CCS. Still working to restore Softphones. We will update as we have more.


Some services are beginning to come back up. We are working as quickly as possible to restore all services. We'll provide another update as soon as we have more information.


We are currently investigating the cause of the service interruption and will have more on this asap.

Began at:

Affected components
  • Voice Services
  • Softphone (VCS)
  • Call Center Services (CCS)