Phone Service Issues

The outage was caused by one of our upstream internet providers, who experienced a widespread disruption affecting multiple networks across the internet. Our systems did not automatically switch to an alternate internet provider because the connection was degraded but not completely down. When Engineering identified the issue as being related to the internet provider, we intervened manually and redirected all traffic to the secondary provider. However, the migration process took longer than expected due to delays in BGP propagation and caching. We are closely monitoring the situation and have observed no degradation in service, with no anticipated future issues. We are working with our upstream internet provider to determine root cause at this time.

We are seeing phone services coming back up. There may be a slight delay before full functionality is restored. We appreciate your patience. We'll have more information shortly.

We are aware that some customers are experiencing phone service issues at this time. Our Engineering team is investigating. We'll post updates as soon as they become available.