Resolved
Resolved

As of Saturday at 2:30 PM EST, Voicemail transcription has been load tested and is back in service. Please let us know if you are still experiencing any issues. Thank you!

Avatar for Courtney Fitch
Courtney Fitch
Identified

The initial issue is resolved, but transcription remains off as we review fallback handling. Voicemail emails will include MP3s only for now. Thanks for your patience.

Avatar for Tori Allegretto
Tori Allegretto
Investigating

Update: Temporary Fix Active Voicemail emails now include the MP3 audio, but transcription is temporarily disabled. Messages are being sent from noreply@vaspian.com while we work on a full resolution. Thanks for bearing with us!

Avatar for Tori Allegretto
Tori Allegretto
Investigating

We're currently investigating an issue where voicemail emails are being delivered without audio attachments or transcribed text. Voicemails can still be accessed directly from your phone. Thanks for your patience while we work on a fix.

Avatar for Tori Allegretto
Tori Allegretto
Began at:

Affected components
  • Other Services