Current issues for clients with FIOS internet


Any Issues that persisted after the incident cleared have been fixed with a phone reboot.


We've confirmed there is a problem with clients using FIOS internet. Internet is up but phones not working. After investigation we found that FIOS was having a routing issue between carriers. This is now clean and no longer showing packet loss.


Some people are experiencing problems with our service right now. We're so sorry about that. Please standby for further updates, and we'll be in touch as soon as we know more.

Began at:

Affected components
  • Voice Services