We're currently having issues with a carrier connection

Resolved
Resolved

Closed this issue thread as it wasn't posting properly, and we reopened a new thread at status.vaspian.com. Here is a link to that new incident thread: https://status.vaspian.com/notices/bqgqebpproptrqtj-carrier-line-down

Updated

For the remaining services affected we have escalated to the highest level overnight and our carrier has techs in the field working on the down line, no ETA yet. We continue to push for resolution and will update as we have more information.

Updated

Things are clearing up and mostly resolved. After the lost carrier connection, we took longer to fail over due to the DDOS protection we have in place. Calls started working in most cases after the failover was completed. There are still a few clients' telephone numbers that are affected, and we are working on getting those back in service. We will continue to update as we have more information.

Recovering

Things are clearing up and mostly resolved. After the lost carrier connection, we took longer to fail over due to the DDOS protection we have in place. Calls started working in most cases after the failover was completed. There are still a few clients' telephone numbers that are affected, and we are working on getting those back in service. We will continue to update as we have more information.

Updated

We are continuing to investigate this issue and hope to have more soon. Please stand by for further updates, and we'll be in touch as soon as we know more.

Investigating

Some people are experiencing problems with our external calls right now. We're so sorry about that. Please standby for further updates, and we'll be in touch as soon as we know more.

Began at:

Affected components
  • Voice Services